• What is the return policy? Orders, Delivery & Returns

    For non-custom products or an item that is not cut to your requested size, simply contact us within 30 days of order placement to obtain a return approval on unused, resalable material.  Refunds are subject to a restocking fee and must be returned to us pre-paid freight.

    Cut-to-size products are not eligible for a return or refund.

  • What are the shipping options? Orders, Delivery & Returns

    We offer standard ground delivery on all orders. If you require expedited delivery, please contact us. The weight and sizes of your order will affect the number of available options.

  • When will my order ship? When will I receive my order? Orders, Delivery & Returns

    We aim to process and ship cut-to-size orders received by 11am EST during the next business day. Orders requiring fabrication (polishing, corners, drill holes) require an additional two days. If your order is received during the weekend or on a holiday, we will review it on the following business day.

    We do not offer shipping to Alaska, Hawaii or Puerto Rico. We are unable to deliver to APO/FPO addresses or P.O. Boxes. If you receive an order confirmation after providing any of these shipping address types, a full refund will be issued to you.

    Estimated transit times for ground couriered parcels are 3-5 business days. These transit times are subject to change based on inclement weather or order complexity. Residential addresses may receive weekend delivery at no extra charge.

    Larger parcels might require an extra day or two delivery time. It is important to accurately select residential or business address delivery. For larger packages shipped by LTL carriers, your order will be delivered to your front door or garage. Drivers will not enter your premises, perform setup or remove any packaging.

    Check out our shipping page on transit times.

  • Can you ship internationally? Orders, Delivery & Returns

    At this time, we do not ship outside the Lower 48 States and Canada.

  • Can you ship to my residence? Orders, Delivery & Returns

    Yes! Please check the residence box under your address.

  • Do you charge shipping? Orders, Delivery & Returns

    We offer free ground shipping on small standard orders. Canadian customers are subject to a fixed $39.99 delivery cost and subject to customs brokerage and GST upon order arrival. Larger packages require special handling and are delivered by one of our contracted LTL carriers and may incur added cost for delivery. Delivery fees, if any, will be noted at checkout.

  • What do I do if I never received my order? Orders, Delivery & Returns

    Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.

  • What do I do if I received a defective or damaged order? Orders, Delivery & Returns

    If your product arrived defective or damaged, please contact us for return and refund instructions. Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.

  • How do I make changes to an order I have already placed? Orders, Delivery & Returns

    Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.

  • What is the status of my order? Orders, Delivery & Returns

    At checkout, we highly recommend you create an account prior to purchase, this will allow you to track the status of your order using a tracking number. If you continued with guest checkout, please contact a customer service representative with all relevant information such as name, date of order, and order number for the most updated information.