FAQs
What is the return policy? Orders, Delivery & Returns
For non-custom products or an item that is not cut to the requested size (subject to a 1/8th inch tolerance), simply contact us within 30 days of order placement for a refund on unused, resalable material.
Cut-to-size products are not eligible for a return.
What are the shipping options? Orders, Delivery & Returns
We offer standard ground delivery on all orders. If you require expedited delivery, please contact us. The weight and sizes of your order will affect the number of available options.
When will my order ship? When will I receive my order? Orders, Delivery & Returns
We aim to ship orders received by 11am EST the same business day. Check out our shipping page on transit times.
Can you ship internationally? Orders, Delivery & Returns
At this time, we do not ship outside the Lower 48 States and Canada.
Can you ship to my residence? Orders, Delivery & Returns
Yes! Please check the residence box under your address.
Do you charge shipping? Orders, Delivery & Returns
We offer free ground shipping on small standard orders. Canadian customers are subject to a fixed $39.99 delivery cost and subject to customs brokerage and GST upon order arrival. Larger packages require special handling and are delivered by one of our contracted LTL carriers and may incur added cost for delivery. Delivery fees, if any, will be noted at checkout.
What do I do if I never received my order? Orders, Delivery & Returns
Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.
What do I do if I received a defective or damaged order? Orders, Delivery & Returns
If your product arrived defective or damaged, please contact us for return and refund instructions. Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.
How do I make changes to an order I have already placed? Orders, Delivery & Returns
Send us an email (customerservice@shapesplastics.com), call us at 1 (844) 970 0650, or start an online chat below.
Why should I become a registered user? General
Registered users on ShapesPlastics.com can check order status and history.